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Refund Policy

RETURNS AND REFUNDS

Manoons guarantees a full refund with the exception of import duties and local taxes. You can return a product to Manoons within 30 days of receiving your order. The refund will be issued within 10 days upon receiving the returned product. You cannot return:

personalized products


products purchased for professional and/or commercial use

Products returned with damaged or without warranty seal, used or incomplete will not be refunded. 

Manoons reserves the right to refuse returns that are unauthorized and to return them to sender.
If an unauthorized return is accepted, Manoons will deduct up to 20% administrative/re-stocking fee or the refund will be issued in the form of store credit.

In case of free return, Manoons will provide prepaid label. If a different label is used, the shipping cost of the return will not be reimbursed. For each order we provide a prepaid label only.
For all other cases, the return shall be paid by the customer who is fully responsible. For this reason, Manoons suggests using a tracked shipping system.

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