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Product Terms & Conditions

PREMISES

The present General Sales Conditions regulate the purchase of goods and services, made available through the internet by the website www.manoons.com under the distance selling regulations.

PRICES

Prices are displayed in USD and are inclusive of VAT for all EU member States and import taxes and duties for the USA, Switzerland, and Norway. Manoons gives the opportunity to check prices in other currencies only by way of example.

ORDERS

All payment transactions are in USD and are inclusive of VAT for all EU Member States and local taxes and import duties for the USA, Switzerland, Norway. No extra payment will be required upon delivery. Please check that all details and shipping/invoicing addresses are correct before submitting the order. In case there are errors please let us know as soon as possible at orders@manoons.com.

SHIPPING AND DELIVERY

The fulfillment of an order depends on the availability of the product/s ordered. Delivery times depend exclusively on the kind of shipment selected by the customer, on the transit times provided by the shippers and on eventual clearance delays.
The customer should check that the products received correspond to those ordered. If the products delivered have defects the customer should notify Manoons within 48 hours upon delivery providing pictures of the defect to orders@manoons.com.

RETURNS AND REFUNDS

Manoons guarantees a full refund with the exception of import duties and local taxes. You can return a product to Manoons within 30 days of receiving your order. The refund will be issued within 10 days upon receiving the returned product. You cannot return:

personalized products
products purchased for professional and/or commercial use

Products returned with damaged or without warranty seal, used or incomplete will not be refunded.

Manoons reserves the right to refuse returns that are unauthorized and to return them to sender.
If an unauthorized return is accepted, Manoons will deduct up to 20% administrative/re-stocking fee or the refund will be issued in the form of store credit.

In case of free return, Manoons will provide prepaid label. If a different label is used, the shipping cost of the return will not be reimbursed. For each order we provide a prepaid label only.
For all other cases, the return shall be paid by the customer who is fully responsible. For this reason, Manoons suggests using a tracked shipping system.

WARRANTY AND CONFORMITY

All Manoons products are covered by a 24 months warranty starting the day of the delivery as stated in the Guarantee Certificate provided with each product.
In case there are any problems the customer should contact Manoons and provide pictures of the problem to:orders@manoons.com. This warranty applies only to the original purchaser and does not cover damage from normal wear and tear, accident, abuse, or the normal breakdown of colors and materials. Luggage damage incurred during airline handling is not covered by this warranty, and claims in such cases should be made directly with the airline. Manoons reserves the right to charge the customer any costs incurred for product verification and shipment of the same if it is undamaged and functioning, that is, it is missing the alleged lack of conformity.
Images and colors of the products displayed on the site may not fully correspond to real colors due to the kind of browser or computer monitor used.

GOVERNING LAW

The execution of the purchase contract between the customer and Manoons takes place in the USA and is regulated by the relevant Law and the Distance Selling Regulations. The Court of Florida State will have jurisdiction in case any controversy arises.

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