Our products are Made in Italy, with 100% genuine Italian leather and provided with a 24 months warranty guaranteed by the manufacturer. Each item is crafted and undergoes careful quality controls. Small imperfections depend on the handcrafted production, such as color light variations are naturally related to tanning: this is not a fault but a value.
If your bag is within warranty and develops a fault as a result of a manufacturing defect, email us email@example.com and we will take care of this for you.
"We aim to make bags which last a lifetime. We're against the throw-away culture, and we believe in beautiful products which you will cherish, and which themselves hold good memories."
If something happens to the bag such as an accident, or if the bag is outside of its warranty, we are pleased to offer you the opportunity to have the bag repaired and brought back to life.
How do I get a repair?
Simply email us firstname.lastname@example.org, and confirm your name, and if possible your order number. We'll liaise from there.
How much does it cost?
Nothing if your product is within warranty and meets the terms of warranty cover.
We will confirm the costs before arranging anything. We ask customers to cover shipping costs to and from the workshop. The usual cost for a repair is between $20-30. We try to re-use existing materials and keep costs for customers to an absolute minimum.
We offer a selection of products dedicated to the care of leather goods to transform your leather products to lifetime companions.